Week 13: Creativity & Innovation Basics 創意與創新入門

Time: 4 minute video
Category: Innovation 創新

Innovation sounds like a big word. It can sound expensive, complex, or far away. But in daily work, innovation is often small: one less click, one clearer sign, one fewer handoff, or one less thing people need to remember. This week’s video focuses on the kind of creativity that improves a normal workday: noticing friction, generating a few ideas, and testing one small change. Frontline staff and managers are often the people best placed to do this because they see the friction first.

創新聽起來像一個很大的詞,常讓人想到很花錢、很複雜、離現場很遠。但在日常工作裡,創新常常很小:少按一下、標示更清楚、少一次交接、少一件大家要記住的事。本週影片要談的,就是這種能改善工作日常的創意:先看見摩擦,再想幾個做法,最後先試一個小改變。醫療現場最接近問題的人,往往也最容易看見這些小改善。

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Summary of Video

Why does this matter for leaders at KFSYSCC?

People usually do not hate the work itself. What wears them down is the repeated friction: the extra step, the missing information, the unclear process, the interruption that keeps happening. These small annoyances feel minor, but repeated many times, they create real waste. Small innovations can make work easier, faster, and safer.

When would you use this?

Use this approach when:

  • the same frustration keeps coming back

  • people say “we always lose time on this”

  • the team has ideas, but no one acts

  • you want improvement without launching a big project

  • you want to test a practical fix before changing the whole process


What are the key phrases from this video?

  • Innovation can be small  

  • Small friction = big waste  

  • 1 irritation → 3 ideas → 1 small test  

  • Write first  

  • No judging yet  

  • Make tomorrow easier

How would you describe this tool in 30 seconds?

Choose one repeated irritation. Then generate three ideas before judging them. After that, test the smallest useful idea this week. This is not about a big launch. It is about learning what works from one small change. Asking people to write ideas first can also help more voices contribute. 

影片摘要

為什麼這對和信醫院的領導者很重要?

多數人不是討厭工作本身。真正把人磨掉的,往往是那些反覆出現的小摩擦:多一個步驟、少一份資訊、流程不清楚、一直被打斷。每一件看起來都不大,但只要一直重複,就會變成很大的浪費。小小的創新,常常就能讓工作更容易、更快,也更安全。

什麼時候會用到這個工具?

以下情況很適合用這個方法:

  • 同一個煩人的問題一直重來  

  • 大家常說「這件事一直在浪費時間」  

  • 團隊其實有想法,但一直沒有動作  

  • 你想改善,但不想一開始就做成大專案  

  • 你想先測試一個可行的小改法,再決定要不要大改流程

這支影片的關鍵句是什麼?

  • 創新可以很小  

  • 小摩擦 = 大浪費  

  • 1 個摩擦點 → 3 個點子 → 1 個小測試  

  • 先寫下來  

  • 先不要評論  

  • 讓明天更容易


用 30 秒怎麼描述這個工具?

先選一個反覆出現的摩擦點。接著,在評論之前先想出三個點子。最後,這週先試一個最小、但有用的改變。這不是要大上線,而是先從一個小變化裡學到什麼真的有效。先讓大家自己寫點子,也常常能讓更多人的想法被看見。 

Scripts for Leaders

Keep these short. The goal is not to sound impressive. The goal is to make work easier, calmer, and clearer.

  • Let’s take 10 minutes.  

    What is one thing we keep losing time on?  

    Just one.

  • Let’s write ideas first, quietly.  

    No judging yet.  

    We just want three possible changes.

  • We do not need a big launch today.  

    We only need one small useful test for this week.

  • Which idea is easiest to test in one week?  

    Which one gives us useful information fastest?

  • At the end of the week, let’s check three things:  

    Did people ask fewer repeat questions?  

    Did we save time?  

    Did the work feel easier?

  • This small change helped.  

    Let’s keep it for another week and see if the result stays.

  • This test did not help enough.  

    That is still useful.  

    Now we know what to adjust next.

  • You are the people who see this friction every day.  

    What is one small change that would make this easier tomorrow?

    • waiting for the perfect idea  

    • judging ideas too early  

    • trying to change too much at once  

    • talking about innovation, but never testing anything

給主管的對話腳本

這些句子請盡量簡短。目標不是「講得很厲害」,而是讓工作更順、更穩、更清楚。

  • 我們先花 10 分鐘。  

    有哪一件事,是我們一直在浪費時間的?  

    先講一件就好。

  • 我們先安靜寫下想法。  

    先不要評論。  

    先想出三個可能的改法就好。

  • 我們今天不需要做大上線。  

    這週只要先做一個小而有用的測試就好。

  • 哪一個點子最容易在一週內測試?  

    哪一個能最快給我們有用的資訊?

  • 到週末時,我們看三件事:  

    重複提問有沒有變少?  

    有沒有省到時間?  

    工作有沒有比較順?

  • 這個小改變有幫助。  

    我們再保留一週,看效果有沒有持續。

  • 這次測試幫助不夠。  

    但這樣也有價值。  

    因為我們知道下一步要改哪裡。

  • 這個摩擦點,你們每天都看得到。  

    如果只改一個小地方,什麼會讓明天更容易?

    • 一直等完美點子才開始  

    • 太早評論,點子還沒長大就被打掉  

    • 一次想改太多  

    • 一直在講創新,卻沒有真的測試任何改變

Supporting Research

  • Research on creativity and innovation in organizations highlights the importance of the work environment, intrinsic motivation, and everyday problem solving in producing useful ideas. Teresa Amabile’s componential theory argues that creativity depends not only on talent, but also on creative-thinking processes, motivation, and the surrounding work environment. In healthcare, employee-driven innovation research emphasizes that frontline workers and managers are often key sources of useful ideas because they see the friction in real time. 

  • Not every idea should become a project. Early creativity works better when idea generation and idea evaluation are separated. Methods such as brainwriting and the nominal group technique are useful because they help more people contribute before the group starts judging. Standard group brainstorming can lose ideas because people interrupt each other, wait their turn, or hold back. 

  • At KFSYSCC, we keep innovation practical. We look for repeated friction in daily work, especially small issues that waste time or create confusion. Then we test one small useful change before trying anything bigger. Our goal is not to sound “innovative.” Our goal is to make tomorrow easier, safer, and clearer.  

支持性研究

  • 組織裡的創意與創新研究一直強調,工作環境、內在動機,以及日常問題解決方式,都會影響有沒有辦法產生真正有用的點子。Teresa Amabile 的理論指出,創造力不只靠天分,也和創意思考過程、動機、以及工作環境有關。在醫療場域,員工驅動創新研究也提醒我們:最接近現場的人,常常最先看見摩擦,也最有機會提出實用改法。

  • 不是每個點子都需要變成專案。創意的早期階段,通常在「先想點子」和「再選點子」分開時效果更好。像 brainwriting 或 nominal group technique 這類方法有幫助,就是因為它們能讓更多人在還沒被評論前先把想法說出來。一般的團體腦力激盪常常會流失好點子,因為大家會互相打斷、要等輪到自己,或因為怕被評價而保留。 

  • 在和信,我們把創新做得很實際。我們先看日常工作裡反覆出現的摩擦,特別是那些一直浪費時間或造成混亂的小問題。接著先試一個小而有用的改變,再決定要不要做更大的調整。我們的目標不是讓自己聽起來很創新,而是讓明天的工作更容易、更安全、更清楚。

Bonus Clips
加碼影片

If you want a quick outside perspective, here are three videos that reinforce this week’s lesson:

如果你想快速聽聽外部觀點,以下三支影片會呼應本週課程的重點:

Recommended Books 推薦書單

References

  1. Teresa Amabile, Componential Theory of Creativity (Harvard Business School working paper). 
    https://www.hbs.edu/ris/Publication%20Files/12-096.pdf

  2. Cadeddu et al., Employee-Driven Innovation in Health Organizations (2023, PMC). 
    https://pmc.ncbi.nlm.nih.gov/articles/PMC10425658/

  3. AHRQ Digital Healthcare Research, Brainwriting tool description.  [oai_citation:20‡Digital Healthcare Research]
    https://digital.ahrq.gov/health-it-tools-and-resources/evaluation-resources/workflow-assessment-health-it-toolkit/all-workflow-tools/brainwriting

  4. McMillan et al., How to use the nominal group and Delphi techniques (PMC).
    https://pmc.ncbi.nlm.nih.gov/articles/PMC4909789/

  5. Nijstad et al., research on production blocking in group idea generation.
    https://www.sciencedirect.com/science/article/abs/pii/S0022103103000404