Week 10: Building a Positive Workplace 建立正向職場

Time: 4 minute video
Category: Culture 文化

A positive workplace is not about pretending work is easy. In a cancer center, the work is serious, the pace is real, and the pressure is high. A positive workplace means people can do hard work with respect. They speak up earlier. They solve small problems faster. And they treat each other in a way that makes the next conversation easier, not harder.

正向職場，不是要假裝工作很輕鬆。在癌症中心，工作很重、節奏很快、壓力也很真實。正向職場的意思是：大家在高壓下，仍然能彼此尊重地把工作做好。問題會更早被說出來，小問題能更快處理，而人與人之間的互動，也會讓下一次合作更順，而不是更難。

Video
Video
Try It Now & Feedback
Try It Now & Feedback
Summary of Video
Summary of Video
Scripts
Scripts
Supporting Research
Supporting Research
Bonus Clips
Bonus Clips

English Version

中文版 (AI)

Videos from Other Weeks
Videos from Other Weeks
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Summary of Video

Why does this matter for leaders at KFSYSCC?

In a hospital, people notice climate very quickly. Even when no one is arguing, they can feel tension, distance, or silence. That affects whether people ask questions, share concerns, and help each other early. A positive workplace does not remove pressure. It changes how people treat each other inside the pressure.

When would you use this?

Use 3R when:  

  • a team area feels tense or cold  

  • small problems are not raised early  

  • people avoid each other after friction  

  • meetings start abruptly or end with tension  

  • work is hard, and you want the climate to stay respectful


What are the key phrases from this video?

  • Positive workplace = respectful climate

  • Small actions teach the team

  • 3R: Respect | Repair | Rituals

  • Do you have one minute?

  • I interrupted you. Please go ahead.

  • What is one thing making work harder right now?

How would you describe this tool in 30 seconds?

3R is a simple workplace-climate tool. Respect is how you start an interaction. Repair is how you fix tension quickly when something goes wrong. Rituals are the small habits you repeat so people learn that respect is normal here. One short line, one quick repair, and one repeated habit can change how a team feels over time.

影片摘要

為什麼這對和信醫院的領導者很重要？

在醫院裡，大家很快就能感受到「氣氛」。就算沒有人吵架，也可能感覺到緊繃、距離感、或沉默。這會影響大家敢不敢提問、會不會早點說出顧慮、以及願不願意彼此幫忙。正向職場不是把壓力拿掉，而是在壓力裡，改變大家彼此對待的方式。

什麼時候會用到這個工具？

以下情況很適合用 3R：  

  • 團隊氣氛很緊或很冷  

  • 小問題沒有早點被提出來  

  • 彼此有摩擦後開始互相避開  

  • 會議開始很硬，結束也很不舒服  

  • 工作很辛苦，但你希望氣氛仍然能維持尊重

這支影片的關鍵句是什麼？

  • 正向職場 = 尊重的工作氛圍

  • 小動作會教會團隊什麼叫正常

  • 3R：尊重｜修復｜習慣

  • 我可以占用你一分鐘嗎？

  • 我剛剛打斷你了，請繼續。

  • 最近有哪一件事，讓工作變得更難？


用 30 秒怎麼描述這個工具？

3R 是一個很簡單的工作氛圍工具。尊重，是你怎麼開始互動；修復，是出現緊繃時，你怎麼快速拉回來；習慣，是你反覆做的小動作，讓大家慢慢知道：在這裡，尊重是正常的。一次短短的尊重、一個快速的修復、再加上一個反覆出現的好習慣，久了就會改變整個團隊的感受。

Scripts for Leaders

Keep these short. The goal is not to sound impressive. The goal is to make work easier, calmer, and clearer.

  • Hi, do you have one minute?  

    If now is not a good time, when can I come back today?

  • I see it differently.  

    My main concern is this.  

    Then I’d like to hear your view again.

  • Let me stop.  

    I interrupted you.  

    Please go ahead.

  • I want to clarify my message.  

    My goal is to solve the problem, not pressure you.  

    Can we agree on the next step and the timing?

  • Thanks for taking a moment. I’ll be brief.  

    Here’s what I need.

  • What is one thing making work harder right now?  

    Let’s fix one small part of it this week.

  • Before we finish, I want to thank Mei.  

    She caught the issue early, and it saved us time today.

  • Let’s slow this down.  

    I want us to solve this well.  

    What is the next most useful step?

    • Waiting too long to repair a tense moment  

    • Being polite, but unclear  

    • Talking about respect, but not modeling it  

    • Asking what is wrong, then doing nothing about it

這些句子請盡量簡短。目標不是「講得很厲害」，而是讓工作更順、更穩、更清楚。

給主管的對話腳本

  • 嗨，我可以占用你一分鐘嗎？  

    如果現在不方便，你今天什麼時候比較可以？我再回來。

  • 我看法有點不一樣。  

    我主要擔心的是這一點。  

    我也想再聽聽你的想法。

  • 我先停一下。  

    我剛剛打斷你了。  

    你請繼續。

  • 我想把剛剛的訊息講清楚。  

    我的目標是解決問題，不是要給你壓力。  

    我們可以對齊下一步和時間點嗎？

  • 謝謝你撥空，我簡短說。  

    我需要的是這個。

  • 最近有哪一件事，讓工作變得更難？  

    我們這週先修一個小地方。

  • 結束前我想謝謝 Mei。  

    她提早發現問題，今天幫大家省下很多時間。

  • 我們先放慢一下。  

    我希望這件事能處理得更好。  

    現在最有幫助的下一步是什麼？

    • 緊繃了太久才修復  

    • 很客氣，但意思不清楚  

    • 一直講尊重，自己卻沒有做出來  

    • 問了大家哪裡卡，結果完全沒動作

Supporting Research

  • Research on high-quality connections describes short, positive interactions at work as important for individual and organizational outcomes. These interactions help people feel valued, connected, and more able to function well at work.  

    Research on relational coordination also shows that shared goals, shared knowledge, and mutual respect support more timely, accurate, problem-solving communication in interdependent work.  

    In healthcare, civility and respect programs such as CREW have been used because workplace respect affects engagement and work climate.

    Research on gratitude also shows that sincere expressions of thanks can increase willingness to help.

  • A positive workplace does not mean avoiding hard conversations. It does not mean lowering standards. It does not mean being nice but vague.  

    Also, small respectful behaviors help, but they cannot replace system fixes. If the workplace is difficult because of workload, broken workflows, or unclear roles, leaders must address those causes too.

  • At KFSYSCC, we use 3R in a practical way. Respect means using short, professional, respectful openings. Repair means noticing tension early and resetting it quickly. Rituals means one or two repeatable habits that make respectful communication normal, not special.  

    Our goal is not to create a “nice” atmosphere. Our goal is to create a workplace where people can do difficult work with dignity.

支持性研究

  • 高品質連結（high-quality connections）的研究指出，工作中那些短暫但正向的互動，對個人與組織都有重要影響。這些互動會讓人感覺被重視、更有連結，也更能把工作做好。  

    關係協調（relational coordination）的研究也指出，當團隊有共同目標、共同理解、以及互相尊重時，溝通會更即時、更準確，也更能一起解決問題。  

    在醫療場域，像 CREW 這類強調職場禮貌與尊重的計畫會被採用，就是因為尊重確實會影響投入感與整體工作氛圍。  

    而感謝的研究也顯示，真誠表達感謝，能提高別人願意協助的意願。

  • 正向職場不代表避開難談的事，也不代表降低標準，更不代表只是客氣但很模糊。

    另外，小小的尊重行為很重要，但不能取代系統改善。如果工作困難的真正原因是工作量、流程壞掉、或角色不清，主管也要一起處理那些原因。

  • 在和信，我們用很實際的方式來做 3R。尊重，就是用簡短、專業、尊重的開場。修復，就是早點看見緊繃，早點把它拉回來。習慣，就是建立一兩個能重複做的小動作，讓尊重變成日常，而不是偶爾出現。  

    我們的目標不是營造一個「很客氣」的表面，而是打造一個大家能有尊嚴地做好辛苦工作的地方。

Bonus Clips
加碼影片

If you want a quick outside perspective, here are three videos that reinforce this week’s lesson:

如果你想快速聽聽外部觀點，以下三支影片會呼應本週課程的重點：

Recommended Books 推薦書單

心理安全感的力量 - Eslite Link

徹底坦率 - Eslite Link

謝謝你的指教 - Eslite Link

References

  1. High-Quality Connections white paper (University of Michigan / Positive Organizations)  

    https://positiveorgs.bus.umich.edu/wp-content/uploads/HighQualityConnections.pdf

  2. CREW: Civility, Respect, and Engagement in the Workplace (U.S. Department of Veterans Affairs)  

    https://www.publichealth.va.gov/docs/employeehealth/55-CREW.pdf

  3. Relational Coordination: Theory of Performance (Brandeis)  

    https://heller.brandeis.edu/relational-coordination/about-rc/theory-performance.html

  4. What is Relational Coordination? (Brandeis overview)  

    https://heller.brandeis.edu/relational-coordination/about-rc/index.html

  5. Grant & Gino (2010): A Little Thanks Goes a Long Way  

    https://faculty.wharton.upenn.edu/wp-content/uploads/2012/05/GrantGino_A-LitteThanks.pdf