Navigating Challenges and Building Trust: Fang-Ping Shih’s Journey in HR at KFSYSCC
After graduating from university, my first job was as a nurse at Shin Kong Hospital, where I worked for nearly eight years. I dedicated myself fully to my nursing duties, whether in the operating room or the examination unit. As my nursing work often involved administrative management tasks, I decided to further my education in management to enhance my administrative skills. This allowed me to apply my new knowledge to practical work and improve my professional capabilities.
As I approached my master’s graduation, I looked for job opportunities in the human resources field. My interest in HR developed during my graduate studies, influenced by my advisor. I applied for HR positions in the healthcare industry and came across an opening for an HR manager at Koo Foundation Sun Yat-Sen Cancer Center. I had always held a favorable impression of the center, as friends who worked there spoke highly of its comprehensive system that motivates employees to learn new things and offers avenues for self-improvement.
Working as an HR manager at the hospital for over a year, I have found the job to be both challenging and fulfilling. The HR department must treat colleagues with empathy, understand their needs and difficulties, provide support and assistance, and strive to create a healthy and positive work environment. The healthcare industry often faces manpower shortages, so the HR department must devise strategies to attract and retain talented medical professionals. Additionally, we must stay updated on legal regulations and pursue continuous education to ensure that the hospital’s HR management processes comply with the law, including the Labor Standards Act.
Effective communication and coordination between different departments in the hospital are crucial, and the HR department plays a key role in this. Good communication skills help us understand the needs of various departments and promote interdepartmental cooperation. Furthermore, when faced with emergencies, we must respond swiftly and take effective measures to ensure the safety and well-being of employees. Although our work can be challenging, successfully maintaining excellent HR management in the hospital brings unparalleled satisfaction and fulfillment.
Overall, my role as an HR manager at KFSYSCC is highly meaningful despite the challenges. I must possess strong communication and coordination skills, consider both the hospital's perspective and the well-being of my colleagues, and treat everyone with empathy. Mutual respect and trust among colleagues, along with the principle of empathy, are the most valuable lessons I have learned at the center.