“No Other Hospital Comes Close” — A Patient’s Three-Week Journey at KFSYSCC
Ms. Chen had already spent three weeks in the ward when we met on the eve of her discharge. Looking rested and upbeat, she began with a simple verdict: “Honestly, up to now, no hospital I’ve known can match this one.”
From a Trip to Japan to an Unexplained Infection
While vacationing in Japan Ms. Chen fell ill and received emergency care there. Back in Taiwan, friends urged her to seek a second opinion at Koo Foundation Sun Yat-Sen Cancer Center. The admitting physician judged her infection unpredictable enough to warrant close observation and admitted her for further testing.
First Impressions: Quiet, Spotless, Odor-Free
“I walked in feeling terrible—physically and mentally,” she recalls. “But the environment was so calm. No harsh disinfectant smell, nothing.” The lobby’s hush felt like “a world apart, where patients can heal without constant disturbance.” Even the front-desk staff stood out: “Any counter I approached gave me a clear, patient answer. No one brushed me off.” Much of her anxiety evaporated before she ever saw a doctor.
Three Weeks in a Non-Cancer Ward—What Stood Out
Lengthy stays are uncommon here, especially for infections. The unknown scared her more than the fever itself, but “the doctors never rushed. They explained every step until I felt safe.” Meanwhile the nursing team convinced her KFSYSCC really is different.
Seamless Care Despite Shift Changes
“I was moved, truly moved,” she says, describing how each new shift picked up her case without making her repeat the same history. Past admissions elsewhere felt like a marathon of redundant questions. “Here the electronic chart tells them everything. Even when a fresh nurse walks in, I’m not treated like a brand-new patient.”
She noticed other touches of diligence: nurses double-checked the drug label, bed number, name, chart number, birth date, medication, dose, and timing before a single pill left the cup. When they switched a medicine they explained why. Late-night rounds happened in soft footsteps and whispers.
Hospital Food as a Daily Highlight
KFSYSCC bans in-house food courts to curb infection, so inpatients rely on dietitian-planned trays. Ms. Chen expected monotony. Instead she found variety. “Even with antibiotics dulling my taste buds, the food was great—especially the Thai basil pork. My husband started timing his lunch break so we could eat together.” Looking forward to the menu became a small daily joy.
Professionalism in the Smallest Details
From strict workflow to gentle bedside manner, Ms. Chen felt cared for as a whole person, not just a chart number. “I began this stay scared and restless; I leave with warm memories. Truly, I have yet to see another hospital that measures up.”
For her, KFSYSCC delivered more than treatment. It offered a healing experience—proof that rigorous medicine and genuine kindness can share the same room.